General Spa Information
Policies and Etiquette
Check-in policy
Please check in at the The Palms reception area at least 10 minutes prior to your first scheduled appointment. Unfortunately, late arrivals will not receive an extension of scheduled treatments.

Gratuities
Gratuities are not included in service prices.

Cancellation Policy
Because your salon and spa services are reserved for you, we ask that you notify us at least ten hours in advance if you need to cancel or reschedule your appointment. Package or  party's, cancellations require a 48 hour notice to cancel. No shows are charged half value. A credit card deposit to reserve two or more services is required at the time of booking appointment . We thank you in advance for your cooperation and courtesy.

Gift Cards
The Palms Day Spa, Gift Cards are ideal year-round gifts for any special occasion. Cards may be purchased for specific services and treatments, packages, or a dollar amount. Phone, online and mail orders accepted.

How To Spa
 

Etiquette

Are there medical benefits to visiting the The Palms Day Spa?
Absolutely! The number one guaranteed benefit is immersing yourself in a relaxing, stress-reducing environment. Stress reduction is one of the major contributors to good health. In addition, many of our spa treatments are geared to eliminate those annoying everyday aches and pains.

How early should I arrive for my spa appointment?
Arrive a minimum of 10 minutes prior to your first visit: allow yourself ample time to change and familiarize yourself with the facilities.

Should I avoid the spa if I’m pregnant?
Not at all, although we recommend that you avoid treatments involving deep pressure and hydrotherapy services involving heat.

May I wear makeup?
You’re welcome to wear makeup, but it will be removed prior to certain treatments, such as facials. If you desire, a complimentary finishing touch makeup application will be applied.

Do I have to disrobe entirely for my Spa treatment?
It’s completely up to you, although undergarments aren't necessary. However, if you prefer, a bathing suit can be worn. You’ll receive a robe and slippers to wear between spa treatments. But, keep in mind, therapist are trained to drape towels and sheets discreetly over any areas of your body not involved in the treatment. Your privacy will be protected at all times.

Should I remove my jewelry?
It’s best that you not bring valuables to the Spa, although rings may remain in place.

Is there someone to help me decide what treatments are best for me?
Yes. Our service coordinators will help plan a program of treatments to suit your needs and interests. If you desire a consultation, please make an appointment in advance of your visit to ensure sufficient discussion time.

May I ask the therapist to adjust certain things to increase my comfort?
Definitely. It’s your time, and you should enjoy the experience to the fullest. Ask for an adjustment in room temperature, for example, position of the draping, or the amount of pressure applied during your massage. Please ask for what you need!

Spa Etiquette
 

Spa Etiquette
To ensure that you and those around you can relax and enjoy the full benefits of the The Palms Day Spakeep these two tips in mind:

Arrive Early
Arriving late is a breach of etiquette and will cheat you of precious minutes of your Spa experience. Remember, your treatment must end on time so the next client isn't delayed, regardless of how late you start.

Respect other guests
Please turn off all cell phones and pagers prior to entering the spa. Please no children under the age of eighteen unless receiving services.